Knowledge Base

Softaculous Backups – Why are they disabled?

At WebClients, we are dedicated to delivering fantastic web hosting experience to our clients, which includes employing dependable and effective backup solutions. While Softaculous is a widely-used software auto-installer with built-in backup capabilities, we have opted out of offering this feature for several reasons. This article in our knowledge base will elaborate on our decision and present the alternative backup solution we provide.

Reasons for Disabling Softaculous Backup Feature

  1. Non-incremental backups: Softaculous generates full backups every time it runs a backup process, encompassing all files and databases even if only a small portion has changed since the last backup. This leads to increased storage usage and resource overhead.
  2. Excessive storage usage: Softaculous backups are non-incremental and consume a significant amount of storage space within hosting accounts. This can potentially breach our fair usage policies aimed at ensuring equitable resource allocation among all clients.
  3. High resource utilisation: Non-incremental backups demand substantial RAM and CPU resources, impacting overall server performance. Since Softaculous creates full backups, this process can strain the server and affect other clients hosted on the same server.
  4. Limited control over schedules: Softaculous backups offer limited control over scheduling and timing, potentially causing backups to occur at inconvenient times and increasing server load during peak hours.

Introducing JetBackup: Our Preferred Backup Solution

To deliver a dependable and efficient backup solution, we offer JetBackup as part of our hosting services. JetBackup offers free daily backups and presents several advantages over Softaculous backup functionality:

  1. Incremental backups: JetBackup creates incremental backups, storing only the changes made since the last backup. This significantly reduces storage consumption and resource overhead.
  2. Efficient resource utilisation: JetBackup is designed to minimise the impact on server resources, ensuring RAM and CPU usage remain within acceptable limits during backups.
  3. Customisable scheduling: JetBackup allows us to schedule backups during off-peak hours, reducing server load and ensuring optimal performance for all clients.
  4. Easy restoration: JetBackup provides a user-friendly interface for quick data restoration from backups with just a few clicks.

At WebClients, we prioritise our clients’ needs, and our decision to disable Softaculous backup functionality is driven by our commitment to offering the best hosting experience possible. By providing JetBackup as an alternative, we ensure our clients have access to a reliable, efficient, and user-friendly backup solution that minimises resource impact and storage consumption. Should you have any questions or require assistance with JetBackup, please feel free to contact our support team.