We can support inkjet and laser home and small office printers, whether that’s a HP, Canon, Samsung, Brother, EPSON and more.
Unfortunately the large-format printers are out of our scope and require more specialised technicians that have had training from RICOH, Samsung and other suppliers. We have friends within this field that we are happy to recommend, that work with SMB to schools and academies.
At this stage we are unable to provide support for 3D printers, which include but not limited to selective laser sintering (SLS) and fused deposition modelling (FDM).
Yes, we provide on-site support for home users that require immediate assistance with printer setup, troubleshooting, or maintenance. Our skilled technicians will ensure your printers are up and running efficiently. Businesses can enquire, but please note that large-format printers are out of our scope and require specialised trained technicians.
Absolutely! We can help in assessing your printing needs and recommending solutions to optimise your printing environment. This includes strategies to reduce printing costs, streamline workflows, and improve overall efficiency and even recommending other printer providers for cheaper alternatives.
Depending on your location, we can will try our absolute best to either remotely identify the cause or visit onsite for more complex printer emergencies. Unfortunately, this is not a cheap service and will be charged a call-out fee plus per hourly technician’s rate.
Unfortunately not, as most home users wouldn’t see the cost benefit. If you are a business, please reach out to us and we can recommend providers that specialise within this area.
We adhere to environmentally responsible practices by offering recycling programs for used ink and toner cartridges. Our team can collect and recycle your old cartridges, reducing waste and minimising your environmental footprint.
Yes, we have can help in configuring and troubleshooting network printers to ensure seamless connectivity across your home. Whether you’re setting up a new network printer or resolving connectivity issues, our technicians are here to help.
Absolutely! We offer training to educate yourself on best practices for printer usage, maintenance, and troubleshooting. Empowering you with the necessary skills to keep your printer running and troubleshooting the most common causes.
Our dedication to exceptional customer service, excellent response times, and customised solutions tailored to each client’s unique needs set us apart. We prioritise on building long-term relationships with our clients and strive for excellence in every aspect, we’re also honest – so if we are unable to fix the problem there is no fee!