Introduction
Welcome to WebClients. We value your satisfaction and strive to provide exceptional service. However, if you are dissatisfied with any aspect of our service, we encourage you to let us know promptly so that we can address your concerns.
How to Lodge a Complaint
If you have a complaint, please follow the steps outlined below:
- Contact Us:
- Email: complaints@webclients.co.uk
- Phone: 07572 271169
- Provide Details:
- Clearly state the nature of your complaint.
- Include relevant details such as dates, names, and any supporting documents.
- Response Time:
- We aim to acknowledge your complaint within 14 working days.
- A full response will be provided within 30 working days, or we will inform you of the expected resolution time if more investigation is needed.
Escalating Your Complaint
If, after receiving our response, you are still dissatisfied, you can escalate the matter by:
- Internal Review:
- Request a review by a senior member of staff not previously involved in your complaint.
- External Review:
- If you remain dissatisfied after the internal review, you may contact an external dispute resolution scheme.
Our Commitment
WebClients is committed to resolving complaints in a fair, transparent, and timely manner. We will ensure that your concerns are addressed promptly, and where necessary, we will implement corrective measures to prevent similar issues from recurring.
Data Protection
All complaints will be handled in accordance with our privacy policy. Personal information provided will only be used for the purpose of investigating and resolving your complaint.